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Terms and conditions


These terms and conditions are used to define the terms between the customer and Laserareena. When making a booking or paying for our services the customer accepts these terms and agrees to follow them. The contract comes into effect when the customer has booked a service or made the payment for the service and Laserareena has confirmed this.

In case of differences in interpretation between different languages, the Finnish version of the terms and conditions is the binding one.

The Use of Our Services

You can only use the purchased product/service to consume the intended product/service.

Bank Holidays, Exceptional Closures and Scheduled Maintenance

We do not offer refunds for any days that the center has been closed.

We do not offer refunds for any exceptional circumstances that are outside of our control (for example: the evacuation of the commercial center due to a fire alarm)


You can purchase our products from our website or on site. In some special cases it might also be possible to purchase our products from third parties’ points of sales. In our website you can use all methods of payment provided by Paytrail Oy.

On site you can pay with cash (euros), debit/credit cards, Laserareena gift cards, and with sports benefits cards (Smartum, Edenred, Eazybreak, ePassi, etc.). Gift cards and sports benefits tickets can not be converted to cash.

We can send invoices, but you need to discuss these beforehand. We do not send invoices to private individuals. All invoices will incur an extra 10€ invoicing fee.

Lost Tickets of Gift Cards

Lost tickets or gift cards will not be refunded.

Git Cards

When paying with a gift card you need to present the gift card at the time of payment. When using a gift card on-line, you need to enter the gift card code to the proper form field. A gift card can not be exchanged into cash. A gift card is valid for 12 months from the date of purchase. 

Illness, Changes to Purchases and Refunds

For refunds due to  sudden cases of illness we require a doctors’ note. All refunds or changes to bookings are handled on a case-by-case basic. Refunds and changes may incur handling fees of up to 10€. No refunds can be made if the payment has been done with a sports benefit card/ticket (Smartum, Edenred, Eazybreak, ePassi, etc.) or other benefit provided by a company that the customer is working for.  

Offers and Discounts

Discounts and promotional codes can not be combined. Any discounts (percentage or euro) are applied to regular priced products, not to any discounted or promotional products. Some campaigns or promotions may have their own specific terms or time of validity.

Booking Terms

We recommend to book your tickets in advance so you can ensure the slot you want. All bookings are binding, we do not take any preliminary bookings. All unpaid tickets must be paid for before the time of the reservation. We reserve the right to re-sell any tickets that have not been redeemed appropriately on a case-by-case basis. 

The number of participants for parties and groups must be confirmed no less than 3 days before the date of the event. It is possible to increase the amount of participants only if there are enough slots available.

Unused tickets bought and paid on our website have can not be returned or refunded (Consumer Protection Act, Chapter 6 §16, section 11) 

Cancellation Terms

If you do not come to your reservation, the booking must be cancelled via email.

All group bookings must be cancelled no less than 7 days before the date of the reservation. For cancellations less than 7 days, but more than 3 days before the date of the reservation we charge 50% of the total amount of the reservation. For cancellations less than 3 days before the date of the reservation we charge 100% of the price.

Bookings for single tickets must be cancelled ne less than 24 hours before the time of the reservation. For any cancellations less than 24 hours before the time of the reservation we charge 100% of the price.

In special cases (illness) exclusions may be made if a doctor’s note is presented.

Laserareena reserves the right to cancel the customers’ booking if we have to cancel the event due to, for example, low attendance or other insurmountable obstacle. In these cases we will offer another product/service of similar value from our selection of products. If no suitable product is found, we will return the amount the customer has paid for the reservation.

All services/products sold on our website follow the general terms of on-lines sales. All unused tickets that have been purchased from our website can not be refunded (Consumer Protection Act, Chapter 6 §16, section 11)

Age Limits

The recommended minimum age for playing is 7 years. We recommend that a small child is accompanied by an adult. The children are always under the responsibility of their guardians.  

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